Shipping

Where does ziippup ship?
Ziippup ships everywhere in Australia, New Zealand, USA and the UK.

How much does shipping cost?
We offer FREE standard shipping on all domestic orders over $90! For domestic orders under $90, we offer $9 flat rate shipping. If you want your lead quicker, we offer a $15 express shipping rate.

We use Standard International shipping for all international orders:
New Zealand - $13 NZD
USA - $10 USD
UK - £9 GBP

When will I receive my goodies?
All orders ship from our Sydney warehouse within 2 business days. We’re at the mercy of Australia Post and Sendle so actual delivery times may vary but you’ll usually have your Ziippup goodies within 3-5 business days.

If you want your collar or lead quicker, we offer a $15 express shipping rate.

International Shipping to NZ, USA and the UK takes 10-20 business days.

Can I change or cancel my order?
Yes, if your order hasn’t left our warehouse, it can be changed or cancelled. Please send us an email on hello@ziippup.com

How can I track my order?
Once your order ships, you’ll receive an email notification with tracking details. If you still have questions, please send us an email on hello@ziippup.com